A valid card on file is required to book any service(s).

When you schedule an appointment you are agreeing to all policies.

booking & Appointments

We reserve limited time and space just for you when you book an appointment; other clients are turned away from your time slot and are scheduled around your appointment. Canceling, rescheduling, no-showing, and service downgrading minimizes the ability to service other clients leaving gaps of unfilled time affecting overall sales potential.

  • If for any reason you need to reschedule or cancel you must do so at least 48 hours in advance of your scheduled appointment time or you will be charged for your booked services. Please reschedule or cancel at your soonest convenience through your appointment confirmation/reminder notification.

  • If you no-show (you neither keep nor cancel your appointment) you will be charged for your booked services.

  • If you decide against a service we're booked for OR decide you'd like to add or change a service you must notify us at least 48 hours in advance of your scheduled appointment time. We'll need to adjust our allotted time and may no longer be able to accommodate your appointment during our original time slot and/or you will be charged for your originally booked services.

ARRIVAL

We keep a tight, timely schedule as we are an appointment based business.

  • If you are running late for your appointment please let us know ASAP and we'll do our best to accommodate you. Your services may be altered/downgraded to fit your previously allotted time slot and you will be charged for your initially scheduled service(s).

  • If you are more than 15 minutes late for your appointment we may no longer be able to accommodate you. Your services may be altered/downgraded to fit your previously allotted time slot and you will be charged for your initially scheduled service(s).

​ATMOSPHERE

 

Our customers and our team enjoy a peaceful, relaxing atmosphere.

 

  • Please keep your cell phone on vibrate or silent and keep loud noises to a minimum.

  • We do not have available space or seating for additional guests that are not scheduled.

  • We are unable to accommodate children in the salon unless they are scheduled for a service. If a child must accompany you please provide advanced notice as we may no longer be able to accommodate your appointment due to limited space. 

​Service Satisfaction

 

We want you to LOVE your final look! If you are not completely satisfied with your visit, within 3 days of receiving your service please contact Megan@MeganPhinney.com to schedule an appointment so your stylist can make adjustments. This doesn't cover a change in the originally requested style or color. Full price applies after 3 days.

 

Refunds are not offered for any salon or spa service, retail or boutique purchase.

48 Hour Booking program

Life can sometimes get crazy and understand it may be challenging working with a hectic schedule. In order to make salon service scheduling as seamless and enjoyable as possible, you'll be enrolled in the 48 Hour Booking Program if it seems you're having to frequently reschedule or cancel appointments.

You'll be able to book appointments up to 48 hours prior to when you'd like to come in. Unfortunately, appointments booked before that time frame will not be accommodated.

Safety & Sanitation Procedures During COVID-19

Services cannot be offered to or given by anyone who's exhibiting a cough or sore throat, fever, shortness of breath, or loss of taste or smell. If you been around anyone exhibiting the above signs within the past 14 days or are living with anyone who is sick or quarantined you must reschedule your appointment.

Clients

A mask MUST be worn at all times unless the service you are booked for requires its removal.

If you are in for a color service we will supply you with a mask as it may get wet, stained with color, etc.

Disinfectant spray and hand sanitizer are located throughout the salon.

​Appointments

Clients are welcome by appointment only.

Guests, spouses, children, etc. are not allowed unless they have a scheduled appointment.

Clients must wait in their vehicles until their exact scheduled appointment time. Only at your scheduled time may you enter into the salon.

Leave your purse and other unnecessary belongings in your vehicle.  

​Cleaning

Each client receives clean linens, towels, capes, etc.

Surfaces and equipment are disinfected after each client.

 We are frequently washing and sanitizing our hands throughout the day and after each client.