A valid card on file is required to book any service(s).
When you schedule an appointment you are agreeing to all policies.
Location & arrival
HUSH Salon & Spa is located at 586 S Main St in Brewer. You'll be looking for a big blue building on the corner of Elm St. and S Main St. I'm in unit #2 and have a private parking area and entrance on the ELM ST side of the building (please don't confuse this with the entrance and parking area on the S Main St side of the building).
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There are 2 marked spaces for customer parking, be sure to take only 1 of those 2 spots.
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Upon arrival, wait in your vehicle until your scheduled appointment time. At your scheduled appointment time you may enter the door with a #2 above, and head up the stairs up to my suite.
booking & Appointments
Limited time and space is reserved just for you; other clients are turned away from your time slot and are scheduled around your appointment. Canceling, rescheduling, no-showing, and service downgrading minimizes the ability to service other clients.
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If for any reason you need to reschedule or cancel you must do so at least 48 hours in advance of your scheduled appointment time or you will be charged for your booked services. Please reschedule or cancel at your soonest convenience through your appointment confirmation/reminder notification.
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If you no-show (you neither keep nor cancel your appointment) you will be charged for your booked services.
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If you decide against a service you're booked for OR decide you'd like to add or change a service you must notify me at least 48 hours in advance of your scheduled appointment time. We'll need to adjust our allotted time and may no longer be able to accommodate your appointment during our original time slot and/or you will be charged for your originally booked services.
LATE ARRIVAL
We keep a tight, timely schedule as we are an appointment based business.
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If you are running late for your appointment we'll do our best to accommodate you. Your services may be altered/downgraded to fit your previously allotted time slot and you will be charged for your initially scheduled service(s).
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If you are more than 15 minutes late for your appointment we may no longer be able to accommodate you. Your services may be altered/downgraded to fit your previously allotted time slot and you will be charged for your initially scheduled service(s).
ATMOSPHERE
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Please keep your cell phone on vibrate or silent and keep loud noises to a minimum.
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We do not have available space or seating for additional guests that are not scheduled.
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We are unable to accommodate children in the salon unless they are scheduled for a service.
Service Satisfaction
I want you to LOVE your final look! If you are unsatisfied with your visit, within 3 days of receiving your service, please contact me at Megan@MeganPhinney.com so that we can come up with a plan and schedule an appointment so we can make adjustments. This doesn't cover a change in the originally requested style or color. This is void if you visit a different salon/stylist for adjustments or attempt to adjust your hair at home. Full price applies after 3 days.
Refunds are not offered for any salon or spa service, retail or boutique purchase.
48 Hour Booking program
Life can sometimes get crazy and understand it may be challenging working with a hectic schedule. In order to make salon service scheduling as seamless and enjoyable as possible, you'll be enrolled in the 48 Hour Booking Program if it seems you're having to frequently reschedule or cancel appointments.
You'll be able to book appointments up to 48 hours prior to when you'd like to come in. Unfortunately, appointments booked before that time frame will not be accommodated.